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Thank you for choosing Fairview Hospital. The following information is provided for our patients and their visitors to help make for a more comfortable stay. Here you can find information about pre-admission testing, maps and directions, visiting hours and much more.
For patient information, please call 216-476-7100.
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Click here to create a free, personalized web site so you can stay in touch with family and friends. |
Before your hospital stay, please take a few moments to watch our Patient Safety Video. This video will explain ways you and our staff can communicate more effectively during your stay. You'll also see how your family and friends can actively participate in your care.
To read our Privacy Policy, please click here.
- Joint Commission Information - If you have an issue concerning safety and quality of care received, and we have not been able to resolve your issue, you can notify Joint Commission. We would appreciate the opportunity to address your issues prior to such notification and will make every attempt to come to a resolution with you. Further details can be found by clicking here.
Free Patient Forums on Medical Billing and Insurance
At Cleveland Clinic, our goal is to create a seamless clinical and financial process for our patients. Because medical billing and insurance often can be confusing, our Patient Financial Services department is holding free educational forums this fall to help people better understand the insurance and billing processes.
Each program is tailored for a unique need, and reservations are required for all programs. Please call 216.636.1121 to reserve your place.
Calendar of 2009 Patient Education Sessions
Do you have an upcoming surgery?
If you are scheduled for surgery between Oct. 1 and Dec. 1, at any of our Cleveland Clinic inpatient or ambulatory surgery locations, take advantage of this free educational forum where you will learn how to read your evidence of coverage; find out what your insurance requirements are (referrals, pre-certifications and out-of-pocket costs, for example); and have your questions answered by insurance experts.
Puzzled by health insurance and billing?
At this free educational forum, open to everyone, you will learn how to read your evidence of coverage, explanation of benefits, and Cleveland Clinic billing statement; find out what specific insurance terms mean; and have your questions answered by insurance experts.
Fairview Hospital, Cleveland, Thursday, Oct. 23, 6-8 pm
Hillcrest Hospital, Mayfield Hts., Wednesday, Oct. 29, 6-8 pm
Are you close to retirement age?
If you are 63 or older and are still employed or do not have Medicare, this free educational forum will help you prepare for the transition from commercial insurance to Medicare. You will learn the difference between Medicare and a Medicare HMO; find out if you need a supplemental plan; discover what is not covered by Medicare; and have your questions answered by Medicare experts.
Westlake Family Health Center, Tuesday, Dec. 2, 6-8 pm
South Pointe Hospital, Warrensville, Hts., Wednesday, Dec. 3, 6-8 pm
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All Patients & Visitors
- About Our Facilities
- ATM Machines
- Authorization for Release of Medical Information Form
- Birth Certificate & Social Security Number
- Cafeteria
- CaringBridge
- Chapel & Pastoral Care
- Cleveland ClinicArt Program
- Coffee Stand (Java Espress)
- EMAIL A PATIENT
- Gift Shop
- Hospital Contacts (phone numbers)
- Information on Organ Donation
- Internet Accessibility
- Lifeline Emergency Response
- Medical Abbreviations
- Parking
- Patient Advocates
- Patient Rights & Responsibilities
- Smoke Free Policy
- S.T.A.R. Program
- Understanding Your Hospital Bill
- Visting Hours
- Visitor Badge System- NEW
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Directions / Maps
- Driving Directions
- Campus Maps
- Hospital Floor Plans/Finding Your Way
Find a Doctor
Health Encyclopedia
Health Talks & Screenings
View Our Patient Safety Video
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Inpatient Information
- Case Mangement
- Discharge Information
- Health Care Team Members
- Mail and Flowers
- Patient Meals
- Pain Management
- Pre-Admission Testing
- Television
- Valuables / Hospital Safe
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ATM Machines
An ATM machine is located on the first floor in the corridor leading to the cafeteria and in the ParkView corridor by the fish tank.
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Cafeteria
The cafeteria, located on the first floor, serves hot meals at the following times:
Breakfast menu 6:30 a.m. to 10:30 a.m.
Lunch 11 a.m. to 1:30 p.m.
Limited entrees,
soup, beverages 1:30 p.m. to 4:30 p.m.
Dinner 4:30 p.m. to 7 p.m
The cafeteria also has vending machines where beverages, candy and snacks can be purchased.
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CaringBridge
CaringBridge® is a nonprofit organization offering free personalized Web sites that allow people to stay in touch with family and friends during a health crisis, treatment and recovery. The goal of the service is to ease the burden of keeping friends and family updated, while also providing a way for them to send their love, support and encouragement. With a few keystrokes, Fairview Hospital patients and their family members can quickly and easily create private and personalized Web sites that display personal journal entries and photographs. Family and friends visit the site to read updates and leave messages of support in the guestbook.
Click here to create your free CaringBridge Web site.
For more information, please visit www.CaringBridge.org.
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Case Mangement
The Department of Case Management includes social workers and nurses who are part of the healthcare team. Their role is to assess the total health needs of our patients and guide both the patient and family through the contiuum of care. Our services assist the patient and family in managing or resolving issues of a social, emotional, environmental or economic nature which arise from a patient's illness, disability and/or hospitalization or treatment. Staff are available24 hours a day through our on-call system. Please contact their office at ext. 27070 for additional information.
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Coffee Stand (Java Espress)
Located in the first floor lobby of the Medical Building, the Java Espress offers coffee, tea, flavored coffees, cappuccino, mochas and soft drinks. In addition, cold beverages, pastries and sandwiches are available. Open Monday through Friday 6:30 a.m.- 7:30 p.m., Saturday 7:30 a.m.- 1 p.m. Closed Sundays and legal holidays.
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Discharge Information
Please be sure you have checked your room, closet and the table over your bed for any belongings. Upon discharge, you will be escorted via wheelchair to the first floor Surgery Center entrance. Discharge time is 11 a.m. If transportation home is necessary, please inform your nurse who will coordinate this need for you.
The doctor and nurse will give you written instructions on your care after discharge from the hospital. Please be sure to ask any questions about medications, diet, activity, or other health concerns at this time
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Gift Shop
Our Gift shop is located on the first floor of the hospital near the outpatient surgery entrance. Hours are Monday through Friday 10 a.m. to 7 p.m.; Saturday and Sunday 1 p.m. to 5 p.m.; closed on legal holidays. Call 216-476-7000 for more information. All proceeds fund patient and hospital services.
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Lifeline Emergency Response
This service assists both the disabled and elderly to continue to live independently without fear of being isolated in times of emergency. A 24-hour emergency response system links the subscriber's home to our hospital. For more information, please call 800-418-3837 or go to The Lifeline Program of Fairview, Lakewood and Lutheran Hospitals where you will be able to access detailed information about Lifeline, view photographs of the equipment and order the service.
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Instructions for Completion and Submission of Authorization for Release of Medical Information
We require a completed Authorization for the Release of Medical Information before we will pull your medical records. To download the form you need to complete please click here. Please print and complete the form. Please print clearly and fill out as much information as possible on the form. If unsure of specific dates, please give a range of dates or specific information you are looking for to help us find the correct medical information.
Sign and date the form in the designated area on the bottom of the form.
The form can be returned by mail to: Fairview Hospital – H.I.S.
18101 Lorain Avenue
Cleveland, OH 44111
The form can be returned by fax to: 216-476-7827
If you have any questions while completing this form, the Correspondence Assistants in Health Information Services would be happy to help you. Contact them at 216-476-7124 and ask for Correspondence.
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Internet Accessibility
Fairview Hospital has public wireless Internet on all floors of the hospital, with the exception of the basement and sub-basement levels. Patients and visitors can access the Internet via a laptop computer inside the hospital, including the Cleveland Clinic Cancer Center at Fairview Hospital, Moll Pavilion and the Center for Family Medicine. Generally, the access is to Internet sites via http, https and ftp. Other sites may be blocked by the firewall content-filter or IPS.
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Mail and Flowers -
Volunteers make daily deliveries of mail and/or flowers. Please use the following address for any deliveries:
Patient’s full name
Patient’s hospital room number
Fairview Hospital
18101 Lorain Avenue
Cleveland, Ohio 44111
Fairview Hospital Flower Shop
At the Flower Shop you will find fresh cut floral arrangements, dry floral arrangements, balloons, plants and cookbooks. It is located in the main ParkView entrance just past the Health Center Pharmacy. Hours are Monday – Friday 10:30 a.m. to 8:30 p.m.; Saturday 10:30 a.m. to 4 p.m.; Sunday 1:00 p.m. to 4:00 p.m.; closed on legal holidays. Call 216/476-7000 for more information. All proceeds fund patient and hospital services.
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Pain Management
Fairview Hospital is committed to the identification of pain management as a priority in care and affirms that every patient will have access to the best level of pain relief that may be provided safely. Your caregivers will assess your level of comfort frequently throughout your stay. The assessment includes both the presence of pain as well as the intensity of pain and is measured by means of a pain scale numbered 0-10. An educational pamphlet, Pain Control - A Patient's Guide is included in the admission packet you received when admitted to your room. This guide will answer many questions you might have regarding pain control.
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Parking -
Parking for visitors is available in the parking garage adjacent to the hospital. Fees are based on hourly, daily and weekly rates. Five-day and seven-day passes are available at discounted rates and can be purchased as you exit the garage.
Visitors and patients to the hospital should not park at the Center for Family Medicine or the Cleveland Clinic Cancer Center Moll Pavilion. That surface parking is reserved for the patients and visitors to those buildings. Additionally, the parking lot of Thumb's Up Deli is private property and not associated with the hospital. Do not park your car in their lot as it will be towed.
Click here to view a map of the Fairview Campus.
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Patient Advocates -
Fairview Hospital strives to provide service that meets or exceeds the expectations of our patients. In order to assure that all of your needs are being met, patient advocates are available in the hospital to assist you with any problems you may experience. In the event your expectations are not met or service is not as you anticipated, please feel free to contact our Patient Advocate Department. They will assist you in resolving your problems. By making us aware of your concerns you are helping us to continuously improve the service we offer to our patients.
Feel free to contact the Patient Advocate Department Monday through Friday from 8:30 a.m. to 4:30 p.m. at 216/476-4424 or 216/476-7263. Patient advocates can be reached at the following address:
Patient Advocate Department
Fairview Hospital
18101 Lorain Avenue
Cleveland, OH 44111
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Patient Meals
The menu you receive has been designed for a variety of food preferences and to meet your daily nutritional requirements. If your doctor ordered a special diet for you, you will receive a menu specific to your needs.
Meals are delivered to your room at approximately the following times:
Breakfast 8:15 a.m.
Lunch 12:15 p.m.
Dinner 5:15 p.m.
Menus are distributed early in the morning for you to make your dinner selection for that evening and breakfast and lunch selections for the following day. Please circle the items you have selected. Completed menus are collected by 10 a.m. A member of the nursing staff or Food & Nutrition will be pleased to assist you if you need help making your selections. Please leave your completed menu on the bedside table.
A pantry is located at the nursing station. Here you will find coffee and tea, a hot water dispenser, instant soup and other small snacks and beverages. A refrigerator, ice machine and microwave are also available for your convenience.
Patients may be required to fast before specific tests or procedures. Your meal will be served to you as soon as possible after the test or procedure is completed.
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S.T.A.R. Program Service & Teamwork = Achievement & Respect
The employees at Fairview Hospital are committed to providing quality care and exceptional service to all who receive care, work, or visit our facilities. Through the S.T.A.R. program, we recognize individuals who give of themselves above and beyond and exceed your expectations.
If you receive S.T.A.R. treatment from a member of our staff, please take a minute to complete the S.T.A.R. form. The individual you identify may be eligible as a nominee for our prestigious S.T.A.R. Award.
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Television
A modern menu driven television system is provided in each patient room. This system provides free access to local programming, serenity/relaxation channels and patient education programs on demand.
You may also purchase a line-up of premium channel programming. Just follow the menu instructions on your television screen to activate this service. A complete channel listing can be found in your room.
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Valuables / Hospital Safe
Patients are encouraged to send any items of value home with family members. If you do have items of value, they should be deposited into the hospital safe. Fairview assumes responsibility only for those articles placed in the hospital safe. Please ask your nurse if you require this service.
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Visiting Hours -
Fairview Hospital visiting policies are designed to allow for convenient visiting by family and friends. Allowing for privacy, care requirements and patient preferences are the critical elements that must be considered.
Pediatrics
8:00 a.m. to 8:00 p.m.
Maternity
1:00 p.m. to 8:00 p.m.
Intensive Care Unit
9:00 a.m. to 11:00 a.m., 2:00 p.m. to 4:00 p.m., and 8:00 p.m. to 10:00 p.m.
On the remainder of the hospital floors, visiting hours are flexible. Please limit the number of visitors (including children) to two at any one time. Anyone with a cough, cold, sore throat, or any contagious illness should avoid visiting a patient in the hospital.
Visitors may be requested to leave the room if a procedure or care needs to be performed and in the event of emergency situations. Children must be accompanied by an adult at all times.
It is the discretion of the nurse to limit the number of visitors and/or length of visiting time if it interferes with the rest and recovery of the patient.
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Visitor Badge System -
A permanent visitor badge system was started on August 14 to assure the safety and security of our patients, visitors, staff and physicians. The badge includes the visitor’s photo and in bold capital letters identifies the person as a VISITOR, VENDOR or OFFICIAL (with an oversight or regulatory agency). The badge includes the issue date, visitor name and hospital department they are visiting.
Visitors in the hospital from 7 p.m. until 7 a.m. Monday through Friday and 24 hours on the weekends and holidays must obtain a badge from the ParkView Information/Security Desk. Individuals in the hospital prior to 7 p.m., but staying for the evening or overnight are asked to go to the information desk to pick up a badge. Visitors accompanying Emergency Department patients will be issued a temporary badge. Visitor badges may be obtained at any time and extended badges are available.
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